Need a Hand? Let's Get You Sorted!

We're here to help you get the most out of Twitcher. Here's how you can find support:

Uh Oh, A Wild Bug Appeared! 🐞

Spotted a pesky bug? Don't let it cramp your style! Report it through any of our channels (GitHub Issues is great!), and I'll squash that critter as quickly as I can.

Send Us Your Log File 📄

When something goes wrong, the log file tells us what happened on the Twitcher side. Twitcher writes it automatically, even in exported games and even when the per-component console logs under Twitcher → Logs are all off. Access tokens and other secrets are replaced with [REDACTED] before anything is written.

From the editor: Project → Tools → Twitcher → Open Log Folder.

From a game: the files live in the game's user data folder, in logs/:

System	Folder
Windows	%APPDATA%\Godot\app_userdata\<Game Name>\logs
macOS	~/Library/Application Support/Godot/app_userdata/<Game Name>/logs
Linux	~/.local/share/godot/app_userdata/<Game Name>/logs

If the game uses a custom user directory (Application → Config → Use Custom User Dir), Godot/app_userdata/ is left out of the path, e.g. %APPDATA%\<Custom Name>\logs on Windows.

Send us:

• twitcher.log: the current or last game session
• twitcher.1.log and twitcher.2.log: the sessions before, often the one that went wrong if the game was restarted
• twitcher_editor.log: if the problem happened in the editor

The same folder holds Godot's own godot.log; it's fine to send that one along, but the twitcher*.log files are the ones we need.

Game developers can add an "Open logs" button for their players with TwitchLogfamiBridge.open_log_folder(); see Logging to a File.

Free Support & Community Cheer 🎉

Got questions or hit a snag setting things up?

• Catch me Live! Drop by the Twitch stream when I'm live. It's a great place to ask questions directly and get real-time help.
• Join the Discord Crew: Our Community Discord is buzzing with helpful folks. Ask your questions there, and chances are someone from the community can lend a hand.

Premium Support: Level Up Your Help! ✨

Twitcher's popularity has been amazing (yay!), which means free support requests have skyrocketed! To keep things manageable and offer more dedicated help, I've introduced Premium Support for Twitch Subscribers:

• Priority Discord Channel: Subscribers get access to a special, priority channel on our Discord.
• Direct Voice Call Support: Need more in-depth, one-on-one assistance? Subscribers can arrange direct voice calls to tackle trickier issues.

Thanks for understanding! Your support helps keep Twitcher awesome. 😉